FREQUENTLY ASKED QUESTIONS FOR PAYMENTS
- We have the following means of payment for your order: Cash on delivery (for purchases only in Greece). Credit / Debit Card (VISA, MASTERCARD, DINERS) and PayPal. In case of cash on delivery the customer will be charged 2.50 euros (VAT 24% included).
- The website www.shinefashion.gr uses the SSL protocol for secure online commercial transactions. This is how they are encrypted all your personal information. Such as your credit card number, name and address. So that they can not be read or changed when transported over the Internet. SSL is now the global standard on the Internet. For the authentication of websites to network users and for the encryption of data between network users and network servers.
- There may be several possible reasons why your credit card is not accepted. In this case you should contact your bank for information.
- The VAT of products is included in the listed price.
FREQUENTLY ASKED QUESTIONS FOR ORDER
- After selecting and seeing in detail the products that interest you, add them to the cart. To see your cart and proceed with the completion of the order. Position the cursor at the top right of the cart icon until a small preview of your order appears.
Click the arrow SEE THE CART or just click on the basket icon (top right of the screen).
You have the opportunity to complete your order. Either as a visitor by filling in the required fields, or if you have an account through it. Just enter your email and password, or re-create an account by declaring email and other essentials.
To proceed to the next step press the button that appears CHECKOUT / ORDER COMPLETION
- Fill in the shipping details and billing details. As you will be asked. To proceed to the next step press the button that appears CHECKOUT / ORDER COMPLETION
Upon successful completion you will see a message on your screen. Where it will give you the code of your order. It will inform you about the order you just placed.
Shinefashion gives you the opportunity to cancel your order if its condition allows. This means that the average time to cancel your order is around 2-3 hours, ie before it can be processed. If you wish to cancel your order please send us an e-mail at info@Shinefashion.g r or call us at 2310550856 (Mon.-Fri .: 09.00-21.00, Sat .: 09.00-20.00)
If you have completed your order you can not add another product. You will have to place an order again and note in the “Comments” field to join your previous order or contact us by phone to complete the new product you want to add. You can complete products in your order within 1 hour of making it.
In this case, contact us via e-mail ( firstname.lastname@example.org ) or by phone (2310550856) to resolve the issue.
Unfortunately, despite the fact that our system during the execution of your order, showed that there is stock in this product, during its collection from our warehouse it was found that there was no availability. In this rare case we are obliged to cancel your order at no charge to you.
FREQUENTLY ASKED QUESTION ABOUT PRODUCT DELIVERY
For shipments within Greece, Shinefashion cooperates with the company ACS. Regarding shipments to foreign countries, customer service is provided through DHL / FEDEX.
In Greece – all shipments within Greece are priced at € 3 + € 2.5 in case of cash on delivery while for shipments over € 50 it’s free. Shipments to the wider region of Greece are made within 2-3 working days.
Abroad – Shipments to countries outside Greece are made in the following ways:
- Standard Delivery: Shipments are made in 6-7 working days and the cost is 12 € (VAT 24% included)
- Express Saver: Shipments are made in 2-3 working days and the cost is € 18 (VAT 24% included)
Note: All orders placed until 12:30 p.m. (Greek time), processed by us on the same day, while beyond this time the orders are processed the next day. All orders placed on Friday after 12: 0 p.m. (Greek time) and throughout the weekend, are processed on Monday.
In shipments within Greece, upon completion of your order, you receive an informative e-mail that confirms its successful realization and gives you a relevant link to follow its progress.
In case the delivery is delayed more than the expected period specified you should contact via e-mail at email@example.com or by phone at 2310550856 (Monday to Friday 09:00 – 21:00, Saturday 09:00 – 20:00) and we will proceed to solve the problem.
If the goods arrive at their destination and you are away, then both in Greece ACS and abroad DHL / FEDEX. They will try 2 more times, in the next working days. So that they can deliver your order to you. It is good to try to get in touch with the Courier where they will help you with the shipping code.
In case the shipment is not achieved then your order is automatically returned to us and is registered as Refusal.
FREQUENTLY ASKED QUESTION ABOUT PRODUCT RETURN
Shinefashion gives you the opportunity to return a product within 14 days from the date of receipt, by filling out the special return form that you will find on the packaging of your order.
For product returns there are the following options:
- Credit: Credit to the account you have created in our online store, equal to the value of the product you returned in order to use it for the next purchase or change. The credit is activated from the moment we receive your return.
- Refund: Your refund is made within 7-8 working days from the date we receive your refund to the credit card with which you made the payment or to the Paypal account from which the payment was made or to the bank account that will be sent to us. indicate on the return form.
- A necessary condition is that the product is in its original packaging and in the same excellent condition in which you received it. Along with the retail sales receipt and including the special markings of the product (cards).
- For hygiene reasons, our company will not accept returns of swimwear, leggings, bodysuits.
- Changes for purchases through the online store are accepted at the headquarters of our company: Shinefashion, 26 Anagenniseos & Santaroza 2, Thessaloniki PC 54627.
- In case the reason for return concerns a mistake of the company. Shinefashion is committed to resend couriers. At the address you have specified for us to receive the order at its own expense.
In case the consumer wants the return of his order. Without the fault of the company then the shipping costs are borne by the consumer himself.
- Once the product leaves you, Shinefashion receives it within 3-5 working days for returns within Greece and through ACS or within 5-8 working days for returns from abroad through DHL / FEDEX. In case you choose other transport companies. We can not provide any guarantee for the delivery times of the products you return to us. After receiving the product. We will process your request immediately and will inform you by phone about how to process it. Shinefashion, wanting to offer you the best possible service, Gives you the right to submit any of your complaints electronically. By filling out the relevant contact form that you will find here .
When the product reaches our warehouses, you will be informed by phone by our returns department.