RETURN POLICY
Does what you received do not suit you? No problem, you can return it simply by following the steps below. Make your return within 14 days from the day you received your order. In order to make the return, it is necessary for the product to be in excellent condition with the special markings (cards). The proof of the order and the special return form.
IN CASE OF RETURN YOU HAVE THE OPPORTUNITY:
1. Make a change with the same or another product in a store. (Valid only for orders in Greece)
Make your change in the Shinefashion store with the product and the purchase receipt.
2. Make a change with the same or another product through our online store.
Make your change to the e-shop once you have made your initial purchase from there. Return the product very well packaged to avoid damage during transport.Use the ACS courier with a charge of € 3.5 for Greece & € 7 for Cyprus. This amount will be deducted from your change or refund and therefore will not need to be paid to the shipping company. In case you choose to use any other transport of your choice for the return. You will be fully charged the cost of transport which you will pay to the transport company you choose at the time of sending the parcel. Your package inside should contain a. the product you return b. the special return form that was in the original package you received, completed with the required information and selecting the box that says “credit / change” c. your receipt.
To commit / reserve the product with which you wish the change:
You will need to place a new order following the same procedure as a regular cash on delivery order. Just to deduct the amount / balance resulting from your returned items, you must tick the word “Change” in the “Comments” field. Let us inform you that the final amount with the credit will not be shown to you automatically at the time you place your order. It will be deducted from our accounting after the processing of your return.
3. Make a refund through our online store. (For purchases through the online store)
Valid for:
- All orders placed from GREECE.
- For Cyprus, only applies to orders placed by Credit / Debit Card or via PayPal.
- For all foreign countries.
Return the product very well packaged to avoid damage during transport. Use the ACS courier with a charge of € 3.5 for Greece & € 7 for Cyprus. This amount will be deducted from your change or refund and therefore will not need to be paid to the shipping company.In case you choose to use any other transport of your choice for the return. You will be fully charged the cost of transport which you will pay to the transport company you choose at the time of sending the parcel. Your package inside should contain a. the product you return b. the special return form that was in the original package you received, completed with the required information and selecting the box that says “credit / change” c. your receipt.
We remind you how:
- The return process usually takes 3-6 working days from the moment we receive the return to our company. This is because all returns go through the quality control process before they reach the online store offices to inform customers. Therefore, when your return to the offices of the online store arrives, you will receive the necessary information.
- In case someone is found fault during quality control on the returned product, the company must return the parcel back to the consumer or contact the consumer to resolve the issue. As a defect can be considered unwanted odors that may bring the product back.
- There can be no change of preference of your initial choice regarding the “credit / change” of the returned item after a period of 14 days. Beyond the above period, the initial option “credit / change” to “refund” can not be changed.
- For reasons of hygiene the Shinefashion does not accept returns on leggings, bodysuits.
The address to which the products must be sent to be returned to the e-shop is:
Shinefashion
Garments Manufacturers
Anagenniseos 26, Thessaloniki, 54627,
HELLAS
TEL .: +302310550856
For any other question you can see it Frequent questions
If you are not covered by the Frequently Asked Questions you can find all the contact details here